Effective Date: June 2, 2026
1. Introduction
Shipside Travel Group respects your privacy. This Privacy Policy explains how Shipside Travel Group collects, uses, stores, and protects personal information when you visit our website, submit a form, register for services, schedule appointments, communicate with us, join our community, or use our travel agent support, training, and related business tools.
2. Information We Collect
We may collect information such as your name, business name, email address, phone number, billing information, appointment details, travel agent registration details, service preferences, form submissions, messages, website activity, and information needed to provide onboarding, account setup, billing, support, training, community access, and customer communication services.
3. How We Use Information
We use collected information to provide Shipside Travel Group services, process purchases, manage accounts, assist with agent onboarding, schedule appointments, send service updates, provide customer support, send billing notifications, improve our website and services, and communicate with you regarding your account, membership, training, registration, or requested services.
4. SMS Communications
Shipside Travel Group may send text messages to customers, prospective agents, registered agents, or contacts who provide their phone number and consent to receive messages. These messages may include appointment reminders, onboarding updates, billing notices, account notifications, service updates, training updates, community updates, and customer support messages.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.
Shipside Travel Group does not sell or share mobile opt-in information, phone numbers, or SMS consent with third parties for marketing or promotional purposes.
5. Notice at Collection for California Residents
At or before the time we collect personal information, we provide notice of the categories of information collected and the purposes for collection. California guidance requires notice at or before the point of collection and a link to the privacy policy where applicable.
6. California Privacy Rights
California residents may have rights to request access to personal information, request deletion, request correction, know what categories of information are collected, know whether information is sold or shared, and limit certain uses of sensitive personal information where applicable.
Shipside Travel Group does not sell personal information. Shipside Travel Group does not sell or share SMS opt-in data for marketing or promotional purposes.
7. Sharing Information
We may share information with trusted service providers only as needed to operate our business, process payments, provide website, CRM, automation, email, phone, text, calendar, community, training, travel supplier, hosting, or customer support services. These providers are only permitted to use information as necessary to provide services to Shipside Travel Group.
8. Travel Supplier and Partner Information
When needed to provide travel-related services, agent onboarding, access, training, or support, we may use or provide necessary information to applicable travel suppliers, platforms, host systems, payment processors, technology providers, or operational partners. This is done only as reasonably necessary to provide the requested service or support.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information. No online system can be guaranteed 100% secure, but we take steps to protect the information we collect.
10. Cookies and Tracking
Our website may use cookies, analytics, pixels, or similar tools to understand website activity, improve user experience, and measure marketing performance.
11. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, operational, billing, service-related, training, and account-support purposes.
12. Contact Us
To request access, correction, deletion, or to ask privacy-related questions, contact Shipside Travel Group through the contact information or contact form provided on our website.